Website Privacy Policy for Dr. Monica Isola, DPT, LLC dba Restore Her Pelvic Physical Therapy
Notice of Privacy Practices & Web Privacy Policy
Last Updated: August 20, 2026
This Privacy Policy describes how Dr. Monica Isola, DPT, LLC dba Restore Her Pelvic Physical Therapy (“Practice,” “we,” “us,” or “our”) collects, uses, protects, and discloses information when you visit our website, fill out our online contact or consultation forms, use our appointment scheduling tools, or opt into our SMS communication services.
1. Relationship to HIPAA & Protected Health Information (PHI)
Please note that general website interactions (such as browsing physical therapy services, reading pelvic health blogs, or viewing clinical information) do not automatically create a therapist-patient relationship.
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HIPAA Applicability: Once you register as a patient, submit medical or health history intake forms, or communicate via our secure patient portal, your information is classified as Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).
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Separate Notice of Privacy Practices (NPP): The use, disclosure, and protection of your PHI for medical treatment, payment, and healthcare operations are governed by our formal HIPAA Notice of Privacy Practices, which is provided separately during patient intake.
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Non-Secure Web Communications: Standard website contact forms, general email, and standard SMS/text messages are not encrypted or HIPAA-compliant. Please avoid submitting sensitive medical history, unencrypted photos or videos of private health conditions, or confidential medical records through general website inquiry forms.
2. Information We Collect
We collect information through direct submission and automated web technologies:
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Personal & Contact Information: Name, email address, phone number, mailing address, and preferred appointment times submitted via contact, consultation, or intake forms.
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SMS & Messaging Data: Mobile phone numbers and opt-in consent records collected for appointment reminders, treatment preparation details, or missed-call text-back communications.
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Technical & Analytics Data: IP addresses, browser types, device identifiers, referral URLs, and pages visited, collected via cookies and web analytics tools (e.g., Google Analytics).
3. How We Use Your Information
We use the information collected via our website to:
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Respond to inquiries, process consultation requests, and schedule appointments.
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Deliver automated appointment reminders and operational SMS messages (where consented).
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Improve our website layout, user experience, and pelvic health educational content.
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Comply with state and federal legal obligations.
4. SMS Communication & Carrier Compliance (A2P 10DLC)
We respect your privacy regarding text messaging. If you provide your mobile phone number and opt into SMS communications:
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Mobile Information Sharing Protection: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
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Opt-Out: You may opt out of SMS communications at any time by replying STOP to any text message.
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Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
5. Cookies & Tracking Technologies
Our website uses cookies and similar pixels to analyze site traffic, manage user sessions, and enhance site navigation.
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You can configure your web browser to refuse all cookies or notify you when a cookie is sent.
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Blocking cookies will not prevent you from viewing our informational content, but it may affect interactive features such as embedded booking widgets.
6. Disclosure of Information
We do not sell, trade, or rent your personal information. We may share non-PHI data only under the following limited circumstances:
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Service Providers: Trusted web hosting, IT support, and scheduling software providers who assist in operating our website under strict confidentiality agreements.
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Legal Requirements: When required by law, subpoena, court order, or to protect the safety, rights, or property of our Practice, patients, or the public.
7. Data Security
We implement physical, technical, and administrative safeguards (such as SSL encryption on our website) to safeguard user submissions. However, no internet transmission or electronic storage method is 100% secure. You acknowledge that you submit unencrypted information over the internet at your own risk.
8. Third-Party Links
Our website may contain links to external sites, such as patient portals, medical resource sites, or payment processors. We are not responsible for the privacy practices or content of third-party websites.
9. Contact Us
If you have questions regarding this Privacy Policy, your web data, or our HIPAA compliance practices, please contact us at:
Dr. Monica Isola, DPT, LLC dba Restore Her Pelvic Physical Therapy
Attn: Privacy Officer & Compliance
630 S Maitland Ave Ste 120, Maitland, FL 32751
(407) 461-2232